Digital platforms to provide multi-level support for clients with special needs
Innovation often requires collaboration among stakeholders within different organisations and at different levels. This project will develop an innovation platform to facilitate: (i) collaboration among the key actors within a complex service ecosystem; (ii) identification of the resources and infrastructure needed to support ongoing innovation; (iii) articulation of where policies and processes inhibit innovation; in order to support (iv) the ideation of new business models that will lead to new service delivery approaches. A key feature of the platform is the incorporation of advanced analytics to aid evaluation.
Project team
Professor Byron Keating
